Return Policy

At Abbott Mellor Ltd, we are committed to providing high-quality products and exceptional customer service. Our return policy is designed to ensure a fair and transparent process for all our customers.

Bespoke Orders:
We do not accept returns for bespoke or custom-made orders. These items are specifically manufactured to meet your unique specifications and cannot be resold.

Damaged Orders:
If your order arrives damaged, we will accept returns and provide a replacement or refund. To qualify for a return due to damage, please follow these steps:

• Inspection: Inspect your order upon delivery. If you notice any damage, do not sign the delivery note without noting the damage.
• Notification: Notify us within 24 hours of receiving the damaged goods. Provide a detailed description of the damage and include photographs to support your claim.
• Return Authorization: Once we have reviewed your claim, we will provide you with a return authorization. Do not return any items without prior authorization.
• Return Shipping: Pack the damaged items securely and use the return shipping label provided by us. We will cover the cost of return shipping for damaged goods.
• Replacement or Refund: Upon receiving the damaged items, we will inspect them and process your replacement or refund promptly.

General Guidelines:

• Returns for reasons other than damage or defects are not accepted.
• Ensure that all returns are in their original packaging and condition.
• Unauthorized returns will not be processed or refunded.

Contact Us:
If you have any questions or need to initiate a return, please contact our customer service team:

Abbott Mellor Ltd
Garlandmill, Bell Street
Oldham, Greater Manchester
United Kingdom
OL1 3PY

Email: info@abbottmellor.com
Phone: 0161 850 9099

Thank you for choosing Abbott Mellor Ltd. We appreciate your understanding and cooperation.