Payment Policy

Abbott Mellor Limited is committed to providing a secure and seamless payment experience for our customers. This Payment Policy outlines the terms and conditions regarding payments made for our products and services. By making a purchase, you agree to the following terms:

1. Payment Methods

We accept payments through Stripe, a trusted and secure payment processing platform. Stripe allows you to use various payment methods, including major credit and debit cards such as Visa, MasterCard, American Express, and others supported by Stripe.

2. Payment Processing

• All payments are processed securely through Stripe’s encrypted payment gateway. Your payment information is protected and not stored on our servers.
• Payment is required in full at the time of purchase unless a prior written agreement has been made for payment terms.

3. Deposit Requirements

• For bespoke orders or custom-made products, we may require a deposit before starting the manufacturing process. The deposit amount will be specified in the quotation provided to you.
• The remaining balance is due upon completion of the product and before delivery or collection.

4. Currency

• All payments are processed in GBP (£).
• Any currency conversion fees or additional charges applied by your bank or card issuer are your responsibility.

5. Payment Confirmation

• Upon successful payment, you will receive an order confirmation via email, including a receipt and details of your purchase.
• If there are any issues with your payment, our team will contact you promptly to resolve the matter.

6. Failed Payments

• If a payment fails due to insufficient funds, incorrect payment details, or other issues, your order may be delayed or cancelled. We will notify you immediately if there is an issue with your payment.

7. Refunds and Cancellations

• Refunds are subject to our Return Policy. Please refer to that section for details on how refunds are handled.
• Orders for bespoke or custom-made products are non-refundable once production has started.

8. Payment Security

• Your payment security is our priority. Stripe uses advanced security measures to protect your payment information, including encryption and compliance with PCI-DSS standards.
• We do not store your credit card or payment details on our servers. All transactions are handled through Stripe’s secure platform.

9. Changes to Payment Terms

• Abbott Mellor Limited reserves the right to update or modify this Payment Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
• It is your responsibility to review this policy periodically to ensure you are aware of any changes.

10. Contact Us

If you have any questions or concerns about this Payment Policy, please contact us:

• Phone: 0161 850 9099
• Email: info@abbottmellor.com

Thank you for choosing Abbott Mellor Limited. We appreciate your business and are committed to providing a secure and satisfactory shopping experience.